1. Inbound Call Handling

• Answer customer calls from Ads lines promptly and professionally
• Collect full customer and vehicle details
• Understand job requirements and special instructions

2. Rate and Job Entry

• Enter addresses into Google Maps
• Calculate mileage and service rate
• Generate job messages for invoicing

3. Outbound Sales Outreach

• Contact local mechanics and dealerships to offer services
• Log outreach notes and schedule follow-ups

4. Driver Coordination

• Assign jobs using WhatsApp Business API
• Track driver statuses: En Route, On-Scene, Completed
• Update job status in company dispatch system

5. Customer & Driver Follow-Up

• Send completion confirmations
• Collect feedback, escalate issues
• Remind drivers of upcoming jobs and instructions

Preferred Experience

• Tow dispatch, call center, or logistics experience
• Familiarity with invoicing tools (e.g., QuickBooks, Stripe)
• Sales outreach or business development background
• Experience with VoIP platforms (Twilio, Aircall, OpenPhone)

What We Offer

• Competitive USD-based salary
• Payment via bank transfer or PayPal
• Structured training and SOPs
• Performance bonuses
• Supportive team environment

Job Requirements

• Fluent English (spoken and written)
• Willingness to work U.S. West Coast hours (6 PM– 6 AM Cairo time)
• Proficient with Google Sheets, Forms, and WhatsApp Business
• Detail-oriented with accurate data entry skills
• Comfortable using Google Maps
• Reliable internet and quiet home workspace

• Fluent English (spoken and written)
• Willingness to work U.S. West Coast hours (6 PM– 6 AM Cairo time)
• Proficient with Google Sheets, Forms, and WhatsApp Business
• Detail-oriented with accurate data entry skills
• Comfortable using Google Maps
• Reliable internet and quiet home workspace